Job Description
Welcome to Horizon Digital Solutions, where we are committed to delivering exceptional customer experiences. We are currently looking for driven and energetic Entry Level Customer Service Representatives to join our expanding team in Tucson, AZ. This is a unique opportunity to jumpstart your career in a fast-paced, supportive environment with immediate start dates available.
Why Choose Horizon?
- Comprehensive training programs for all new hires.
- Opportunities for rapid career advancement within the organization.
- A culture that values teamwork, innovation, and professional growth.
We are seeking individuals who are passionate about helping others and possess a positive attitude. Whether you are looking for your first job or seeking a fresh start, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and feedback in our CRM system.
- Assist in the onboarding process for new clients and provide product training.
- Collaborate with team leads to improve service processes and procedures.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent (Bachelor's degree preferred but not required).
- Strong verbal and written communication skills.
- Basic computer proficiency with the ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous customer service experience is a plus, but not mandatory.
- Must be available to work full-time hours, including weekends and holidays as needed.