Job Description
Join Milwaukee Tech Solutions' Charlotte team immediately! We're urgently seeking an IT Support Specialist to deliver exceptional technical assistance to our growing client base. This direct hire role offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology. If you're a tech-savvy problem-solver ready to hit the ground running, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain IT infrastructure including servers and workstations
- Document technical processes and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to resolve complex system issues
- Implement cybersecurity best practices and conduct regular system audits
- Train end-users on new technologies and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills with network protocols and security tools
- Excellent communication abilities for both technical and non-technical stakeholders
- Ability to prioritize tasks and work independently in fast-paced environments