Job Description
Join our dynamic remote team and kickstart your tech career! TechNova Solutions is urgently hiring motivated Entry-Level Remote Support Specialists in Minneapolis. This fully remote position offers unparalleled growth opportunities, competitive compensation, and a collaborative virtual environment.
As a key member of our IT support team, you'll resolve technical issues, maintain system infrastructure, and deliver exceptional customer service—all while working from anywhere in the US. We provide comprehensive training, mentorship, and clear career advancement paths.
Why Join Us?
- 100% remote work flexibility
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual culture
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and troubleshooting steps
- Collaborate with senior engineers on complex system updates
- Monitor network performance and security protocols
- Train end-users on new technologies and best practices
- Contribute to knowledge base articles and support documentation
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)