Job Description
Join Atlanta's fastest-growing tech company where diversity drives innovation! We're urgently seeking multilingual Customer Specialists to support our global clientele. Our inclusive culture welcomes professionals from all backgrounds, offering comprehensive onboarding and visa sponsorship assistance. Enjoy competitive benefits, flexible schedules, and opportunities for career growth in our downtown Atlanta headquarters.
Responsibilities
- Provide exceptional customer support via phone, email, and chat in English
- Resolve technical inquiries and troubleshoot product issues
- Collaborate with international teams to deliver seamless service
- Document interactions and maintain accurate CRM records
- Contribute to process improvements for cross-cultural communication
- Participate in regular training sessions about product updates
- Support marketing initiatives targeting diverse markets
Qualifications
- High school diploma or equivalent; bachelor's preferred
- Fluency in English (written and spoken)
- Basic proficiency in CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Open to visa sponsorship for eligible candidates
- Previous customer service experience required
- Comfortable working in multicultural environments