Job Description
Immediate opening for motivated individuals in Anchorage! No degree required – we're hiring based on attitude and aptitude.
Join our dynamic team at Alaska Customer Solutions where we believe in potential over paperwork. If you're a people person with a strong work ethic, this is your chance to launch a rewarding career in customer service. We provide comprehensive training and a supportive environment to help you succeed.
Why join us?
- Competitive hourly wages with performance-based bonuses
- Full benefits package (health/dental/vision) after 60 days
- Career advancement opportunities
- Modern downtown Anchorage office
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Anchorage
- Previous customer service experience preferred but not required