Job Description
We're urgently hiring a talented IT Support Specialist to join our award-winning team in Columbus, OH. This direct-hire role offers immediate start, competitive benefits, and career growth opportunities. If you're passionate about technology and thrive in fast-paced environments, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve user tickets via ticketing system within SLAs
- Deploy and configure end-user devices including laptops, peripherals, and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor system performance and proactively address issues
- Assist with cybersecurity protocols and access management
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services (AWS/Azure)
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Bachelor's degree in IT or related field preferred
- Ability to work flexible hours including occasional on-call duties