Job Description
Join our dynamic team in Memphis and launch your career immediately! We're seeking a passionate Customer Service Representative to join our growing tech company. This urgent opening offers rapid onboarding and competitive benefits. If you're a problem-solver with exceptional communication skills, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document interactions in CRM system with precision
- Collaborate with technical teams to escalate complex cases
- Maintain high customer satisfaction scores
- Process orders and update account information
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and conflict resolution skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible hours including evenings/weekends
- Excellent written and verbal communication
- Quick learner with adaptability to new technologies
- Positive attitude under pressure