Job Description
We're urgently hiring talented Customer Service Representatives for immediate start in Jacksonville, TX! Join our award-winning team and deliver exceptional experiences to our growing client base. This is your chance to launch your career with competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including response times and resolution rates
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Must pass background check and drug screening