Job Description
Join Fort Worth Solutions Inc., a premier customer experience innovator, as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support in our dynamic Fort Worth headquarters. Enjoy competitive pay, flexible scheduling, and direct-hire benefits. Perfect for students, parents, and career-changers seeking meaningful part-time work in the heart of Texas. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with sales, tech, and logistics teams for seamless issue resolution
- Document interactions and maintain detailed customer records in Salesforce
- Participate in bi-weekly training to master new products/processes
- Meet/exceed KPIs for first-contact resolution and response times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environment
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and problem-solving skills
- Ability to multitask in fast-paced digital and voice channels
- Strong attention to detail and conflict resolution abilities
- Flexible availability including evenings and weekends (20-30 hrs/week)
- Positive attitude and commitment to continuous improvement