Job Description
Join our dynamic team in Virginia Beach for an immediate full-time customer service opportunity! Coastal Solutions Group is seeking a passionate professional to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on growth and recognition. Apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM system with meticulous detail
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities under pressure
- Positive attitude with customer-first mindset