Job Description
Immediate Hire Opportunity in Los Angeles, CA! Nexus Global Solutions is urgently seeking a passionate Customer Service Representative to join our innovative team. We offer competitive compensation, comprehensive benefits, and a dynamic work environment. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to launch your career with a leader in the tech industry.
Why Nexus Global?
- Start immediately with our accelerated onboarding
- Health, dental, and vision insurance from day one
- Professional development stipend
- Collaborative culture with remote flexibility
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues using CRM systems (Salesforce)
- Document interactions and update customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet 95% customer satisfaction targets
- Train new hires on service protocols
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Proficiency in Salesforce and Zendesk
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure environments
- Associate degree or equivalent experience
- Technical troubleshooting aptitude
- Spanish fluency preferred
- Flexible availability including weekends