Job Description
Join our dynamic team at Global Retail Solutions as a Part-Time Customer Service Specialist in Dallas! We're seeking passionate individuals to deliver exceptional support to our growing client base. This direct-hire opportunity offers flexible scheduling, competitive compensation, and growth potential within a thriving retail environment. If you thrive in fast-paced settings and excel at problem-solving, apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product and service issues efficiently using CRM tools and internal resources
- Process orders, returns, and exchanges while maintaining accuracy in documentation
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify opportunities to upsell products and enhance customer loyalty
- Document all interactions in compliance with company policies
- Contribute to team performance targets and service quality metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or retail experience
- Exceptional communication and active listening skills
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience in high-pressure situations
- Bilingual (English/Spanish) candidates strongly encouraged to apply