Job Description
Are you looking for your first job in the tech industry? Apex Tech Solutions is hosting a Hiring Event in Charlotte, NC, specifically for entry-level candidates with no experience required. We are looking for driven individuals to join our dynamic customer support team.
Join a company that invests in your future. We provide comprehensive training, mentorship, and a clear path for career advancement.
Responsibilities
- Assist customers via phone, email, and live chat to resolve technical and billing inquiries.
- Document all interactions accurately in our CRM system.
- Identify customer needs and recommend appropriate solutions.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of professionalism and empathy in every interaction.
Qualifications
- High school diploma or equivalent (Bachelor's degree a plus).
- Strong verbal and written communication skills.
- Willingness to learn new software and systems quickly.
- Basic computer proficiency (Microsoft Office, web browsing).
- Ability to work in a fast-paced, team-oriented environment.