Job Description
Are you looking for a job that values your time and pays you weekly? Join the Apex Tech Solutions team in San Jose, CA as a Technical Support Specialist. We pride ourselves on providing top-tier service to our clients while ensuring our employees get paid on time, every week. This is an opportunity to grow your career in a supportive environment where your contributions matter immediately.
Why Join Us?
- Weekly Pay: Get paid every Friday with direct deposit.
- Competitive Benefits: Health, dental, and vision insurance.
- Professional Growth: Clear pathways for advancement within the tech sector.
- Modern Work Environment: State-of-the-art facilities in the heart of Silicon Valley.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for enterprise clients.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices to prevent future issues.
- Collaborate with the engineering team to report bugs and suggest product improvements.
- Adhere to strict quality assurance standards and call scripts.
- Handle complex escalations with patience and technical expertise.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- 1+ years of experience in customer service or technical support.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Must be authorized to work in the United States.