Job Description
Get Paid Weekly. Join the Best Tech Team in Sacramento.
We are seeking a highly skilled and reliable Technical Support Specialist to join our growing team. We understand that time is money, which is why we offer weekly paychecks to all our employees. If you are looking for a stable, high-paying job in the IT sector without the 2-week wait, apply today!
In this role, you will serve as the technical bridge between our clients and our solutions, ensuring seamless operations and high customer satisfaction.
Responsibilities
- Tier 2 Support: Diagnose and resolve complex hardware, software, and network issues for enterprise clients.
- Ticket Management: Prioritize and manage a high volume of IT support tickets using Zendesk or Jira.
- Remote Assistance: Utilize remote desktop tools to troubleshoot issues for off-site users efficiently.
- System Maintenance: Perform regular system updates, patch management, and security configuration.
- User Training: Conduct training sessions and create documentation to help users optimize their software usage.
- Hardware Deployment: Assist in the setup and deployment of new laptops, monitors, and peripherals.
Qualifications
- Experience: 3+ years of experience in IT support, help desk, or technical customer service.
- Education: Associate’s degree in Information Technology, Computer Science, or related field.
- Certifications: CompTIA A+ or Network+ certification is a strong plus.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, and cloud services (Azure/GCP).
- Communication: Ability to explain complex technical concepts to non-technical stakeholders clearly.