Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Cleveland. As a cornerstone of our operations, you'll provide essential technical support to our growing client base while gaining hands-on experience in cutting-edge IT infrastructure. This role offers unparalleled mentorship and growth opportunities for recent graduates and career changers passionate about technology. Join us in shaping the future of tech support in Northeast Ohio!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Manage service tickets and document resolutions in ITSM systems
- Assist with network administration tasks including VPN configuration
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex technical projects
- Create user documentation and training materials
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Customer service mindset with ability to remain calm under pressure
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site visits