Job Description
Are you a problem-solver with a passion for technology? InnovateTech Buffalo is seeking a dedicated Technical Support Specialist to join our growing team. We offer a dynamic work environment where your skills matter, and we prioritize career growth without the requirement of a traditional four-year degree.
As a Technical Support Specialist, you will be the first point of contact for our internal and external clients, ensuring seamless operations through top-tier technical assistance. We value hands-on experience, curiosity, and a proactive attitude over formal credentials.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional certification and training.
- A collaborative culture that fosters innovation and teamwork.
Don't let a degree requirement hold you back. If you have the drive to learn and excel, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware and software issues for end-users.
- Manage and maintain accurate records of technical issues and resolutions in the ticketing system.
- Assist in the deployment of new hardware and software updates.
- Collaborate with senior IT staff to escalate complex issues and implement long-term solutions.
Qualifications
- High school diploma or GED is required; a technical certification is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and peripherals.
- Strong customer service skills with the ability to communicate technical concepts clearly.
- Willingness to learn new technologies and adapt to changing environments.
- Reliable internet connection and home office setup (if applicable).