Job Description
Are you a problem-solver with a passion for technology? MetroConnect Solutions is seeking a dedicated Tech Support Specialist to join our growing team in St. Louis, MO.
We believe that the best talent isn't always defined by a piece of paper. We offer a no degree required pathway to a rewarding career in IT. If you have the drive, technical aptitude, and customer-first mindset, we want to help you grow.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- No degree required – focus on your skills and potential.
- Comprehensive paid training program.
- Modern office environment in the heart of St. Louis.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all technical interactions, resolutions, and customer feedback in the ticketing system.
- Collaborate with the engineering team to identify recurring technical issues and suggest improvements.
- Maintain a deep knowledge base of company products to assist users effectively.
- Conduct remote troubleshooting sessions to guide users through complex setups.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus, but not mandatory).
- Strong interpersonal and communication skills.
- Familiarity with Microsoft Office Suite and basic computer hardware.
- Ability to explain technical concepts to non-technical users in plain English.
- Proven ability to work independently and manage time effectively.
- Willingness to learn new software and troubleshooting methodologies quickly.