Job Description
Are you a problem-solver looking to launch a career in the tech industry? Metro Tech Solutions is expanding our team in Minneapolis and is actively hiring a dedicated Technical Support Specialist. We are proud to offer a No Degree Required opportunity for driven individuals ready to learn and grow without the barrier of a traditional education.
In this role, you will be the first line of defense for our clients, troubleshooting hardware and software issues while providing top-tier customer service. We believe that talent and attitude matter more than a piece of paper. If you have a knack for technology and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from industry experts.
- No degree required – we focus on skills and potential.
- Career advancement opportunities into Systems Administration or IT Management.
Don't let a lack of a degree hold you back. Apply today and start your journey with Metro Tech Solutions.
Responsibilities
- Diagnose and resolve technical hardware and software issues for a diverse client base.
- Provide clear, patient, and professional technical support via phone, email, and chat.
- Manage and document all support tickets in our CRM system accurately and efficiently.
- Assist in the setup, configuration, and maintenance of workstations and networks.
- Collaborate with senior IT staff to develop solutions for complex technical challenges.
- Stay up-to-date with the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent (Associate/Bachelor's degree is a plus, but not required).
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Basic familiarity with Microsoft Office Suite and computer operating systems.
- A willingness to learn new technologies and complete technical training.
- Ability to work in a fast-paced, team-oriented environment.