Job Description
Are you a tech-savvy professional looking for an immediate start and the stability of weekly pay? Apex Solutions LLC is seeking a skilled Technical Support Specialist to join our growing team in the heart of Illinois.
We offer a modern work environment, competitive benefits, and the chance to advance your career quickly. If you thrive in a fast-paced setting and love solving problems, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Maintain accurate records of technical support interactions and resolutions.
- Collaborate with the IT department to implement system upgrades.
- Conduct basic network diagnostics and troubleshooting.
- Train end-users on new software and company policies.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- 1-3 years of experience in technical support or a help desk role.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Valid driver's license may be required for site visits.