Job Description
Who We Are
Jacksonville Tech Solutions is a dynamic and rapidly expanding organization dedicated to delivering exceptional IT infrastructure and support services. We pride ourselves on our culture of innovation, collaboration, and rapid problem-solving. Due to our continued success, we are immediately hiring a Tech Support Specialist to join our elite team in Jacksonville, FL.
Why Join Us?
- Immediate Start: Don't wait—start making an impact within days.
- Competitive Pay: Generous salary structure based on experience.
- Growth Opportunities: Clear pathways for career advancement within a growing company.
Job Overview
We are looking for a proactive and detail-oriented individual to serve as the face of our technical support team. You will be responsible for diagnosing, troubleshooting, and resolving technical issues to ensure our clients' systems run smoothly.
Core Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain operating systems, peripherals, and office equipment.
- Document all incidents, resolutions, and actions taken in the Helpdesk ticketing system.
- Collaborate with senior engineers to escalate complex issues and implement long-term solutions.
- Conduct basic system audits and ensure compliance with company security policies.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
- Minimum of 1-2 years of experience in a technical support, helpdesk, or IT support role.
- Strong working knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain operating systems, peripherals, and office equipment.
- Document all incidents, resolutions, and actions taken in the Helpdesk ticketing system.
- Collaborate with senior engineers to escalate complex issues and implement long-term solutions.
- Conduct basic system audits and ensure compliance with company security policies.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
- Minimum of 1-2 years of experience in a technical support, helpdesk, or IT support role.
- Strong working knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.