Job Description
Are you a problem-solver with a passion for technology? Apex Tech Solutions is urgently hiring a dedicated Technical Support Specialist to join our dynamic team in Fresno, California. We are looking for individuals who are eager to provide top-tier technical assistance and drive customer satisfaction.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring their technical needs are met with precision and care. We offer a competitive salary, comprehensive benefits, and a clear pathway for career advancement within a thriving industry.
Why Join Us?
- Competitive hourly pay ($22 - $30/hr)
- Health, Dental, and Vision Insurance
- Paid Training and Certification Support
- Reliable, full-time schedule with no night shifts
- Modern work environment with state-of-the-art equipment
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, printer malfunctions, and operating system errors.
- Install, configure, and maintain desktop computers, laptops, and peripherals for new and existing clients.
- Document all customer interactions, issues, and resolutions in the CRM database accurately and efficiently.
- Educate clients on best practices for hardware maintenance and cybersecurity hygiene.
- Escalate complex technical issues to senior engineering teams when necessary.
- Conduct regular system checks and perform preventative maintenance to ensure 99.9% uptime.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2 years of proven experience in a technical support, help desk, or customer service role.
- Strong proficiency in Microsoft Windows and macOS operating systems.
- Knowledge of networking protocols (TCP/IP, DNS) and hardware components.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and collaborate effectively within a team.
- Reliable transportation and willingness to work on-site in Fresno.