Job Description
Are you a problem-solver looking to kickstart your career in Information Technology?
TechForward Solutions is looking for a dedicated Technical Support Specialist to join our Richmond, VA team. We are proud to offer a dynamic environment where your skills matter more than your degree. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- No Degree Required: We value hands-on experience and certifications over traditional education.
- Career Growth: Clear pathways to senior technical roles.
- Modern Benefits: Health, dental, vision, and 401(k) matching.
Don't have a degree yet? That’s okay! If you have the drive and the technical aptitude, we will provide the training you need to succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and peripherals.
- Assist with network connectivity troubleshooting and Wi-Fi setup.
- Maintain accurate records of incidents and resolutions in the CRM database.
- Collaborate with the IT team to implement software updates and security patches.
- Conduct onboarding training for new hires regarding company IT policies.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus, but not required).
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (CompTIA A+ preferred).
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.