Job Description
Are you a problem solver with a passion for technology? Apex Digital Services is looking for a dedicated Tech Support Specialist to join our team in Durham, NC. We are proud to offer a remote-friendly work environment where you can grow your career without the requirement of a four-year degree.
In this role, you will serve as the voice of our company, assisting clients with technical inquiries and ensuring they have a seamless digital experience. If you are eager to learn, communicate clearly, and want to work with a forward-thinking team, we want to meet you.
Why Join Us?
- Remote Flexibility: Work from home or hybrid options available.
- No Degree Required: We value skills and experience over traditional education.
- Growth Opportunities: Clear pathways for advancement into Senior Tech roles.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and technical resolutions in our ticketing system.
- Guide clients through step-by-step solutions to complex problems.
- Collaborate with the IT department to identify recurring issues and improve processes.
- Stay current with industry trends and update internal knowledge bases.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic proficiency with Windows, macOS, and common office software.
- Strong interpersonal and verbal communication skills.
- Ability to explain technical concepts to non-technical users in simple terms.
- Self-motivated with a positive attitude and willingness to learn new tools.
- Reliable internet connection and a dedicated workspace.