Job Description
Are you eager to kickstart a career in the booming technology sector? Apex Digital Solutions is currently looking for ambitious individuals to join our team as Tech Support Associates in Newark, New Jersey.
We are a leading provider of IT solutions, and we are expanding our team with dedicated professionals who are ready to learn. We offer full relocation assistance for qualified candidates to make your transition to the USA seamless.
Whether you are a recent graduate or looking to switch careers, this is your opportunity to gain hands-on experience in a dynamic environment. No prior technical background is needed; we provide comprehensive on-the-job training.
Responsibilities
- Provide technical support to clients via phone, email, and chat regarding hardware and software issues.
- Assist in the setup and configuration of computer systems, printers, and networks for new employees.
- Maintain accurate and up-to-date documentation of technical issues and solutions.
- Monitor system performance and troubleshoot common IT problems efficiently.
- Collaborate with the IT team to implement software updates and security patches.
- Conduct training sessions for junior staff members on standard operating procedures.
Qualifications
- High school diploma or GED is required; a degree in Computer Science or related field is a plus but not mandatory.
- Strong basic computer literacy and typing skills.
- Excellent communication and interpersonal skills with a customer-centric attitude.
- Willingness to relocate to Newark, New Jersey (Relocation package provided).
- Ability to work in a fast-paced team environment.
- A proactive approach to problem-solving and learning new technologies.