Job Description
Join our dynamic tech team in Austin, TX! We're seeking motivated individuals with no prior experience to launch their tech careers. As an Entry-Level Tech Support Specialist, you'll receive comprehensive training, relocation assistance, and mentorship to thrive in a fast-paced environment. Enjoy Austin's vibrant tech scene while building foundational skills in IT support, system administration, and customer service. Our relocation package includes moving stipend, temporary housing, and visa sponsorship if applicable.
Responsibilities
- Provide first-level technical support via phone, email, and chat for software/hardware issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document ticket resolutions and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Train end-users on new software and security protocols
- Participate in 24/7 on-call rotation (1 week/month)
- Support office IT infrastructure including printers and network devices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic familiarity with Windows/macOS operating systems
- Valid driver's license for occasional site visits
- Willingness to relocate to Austin, TX
- CompTIA A+ certification (training provided)