Job Description
We are looking for a talented IT Support Specialist to join our innovative team in Plano, Texas. We believe that the best talent comes from diverse backgrounds, which is why we are proud to offer a position that does not require a degree. If you have the drive, technical aptitude, and hands-on experience to succeed, we want to meet you.
In this role, you will be the first point of contact for technical support, ensuring our infrastructure runs smoothly. We are offering a generous sign-on bonus of $2,000 to new hires to recognize your potential and commitment to excellence. Join us in a collaborative environment where your contributions directly impact our success.
Don't let a traditional education stand in the way of your dream career. Apply today and take the first step towards a lucrative future in Information Technology.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain workstations, printers, and mobile devices for employees.
- Assist in the deployment and management of network infrastructure and security systems.
- Document technical issues, resolutions, and standard operating procedures accurately.
- Collaborate with the IT management team to identify process improvements and system upgrades.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
Qualifications
- High school diploma or GED equivalent; a Bachelor's degree is not required.
- Basic knowledge of computer operating systems (Windows, macOS) and office applications.
- Familiarity with networking concepts such as IP addressing, DNS, and basic router configuration.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent customer service and communication skills.
- Willingness to obtain relevant IT certifications (we support your growth).