Job Description
Are you looking for a high-impact career in technology with zero prior experience required? NexTech Solutions is currently hiring driven professionals for our exclusive Paid Training Program in Portland, OR. We believe talent is found everywhere, not just in universities.
We are looking for individuals who are eager to learn, communicate effectively, and want to join a fast-paced team. As a Senior Technical Support Specialist, you will be trained on our industry-leading tools and systems, allowing you to support enterprise clients while earning a competitive salary from day one.
Why Join Us?
- Paid Training: Receive full compensation while learning in-demand technical skills.
- No Degree Required: We focus on aptitude and attitude over diplomas.
- High Earning Potential: Base salary plus performance bonuses.
- Modern Work Environment: Collaborative culture in the heart of Downtown Portland.
Responsibilities
- Deliver top-tier technical support and troubleshooting for enterprise clients via phone and chat.
- Complete structured, paid training modules to master our proprietary software stack.
- Document customer interactions and technical solutions in our CRM system.
- Identify customer needs and recommend product upgrades or additional services.
- Maintain a high rate of first-contact resolution to ensure customer satisfaction.
- Collaborate with senior engineers to resolve complex technical issues.
Qualifications
- High school diploma or equivalent (Bachelor’s degree is a plus, but not required).
- Strong written and verbal communication skills.
- Basic computer literacy and eagerness to learn new software.
- Problem-solving mindset with the ability to think critically under pressure.
- Reliable internet connection and a dedicated workspace.
- Willingness to undergo a background check.