Job Description
Join InnovateTech Solutions as a Senior Technical Support Specialist and earn an exceptional salary without needing a degree! We're seeking passionate problem-solvers to deliver premium IT support to Fortune 500 clients. Enjoy comprehensive benefits, remote flexibility, and rapid career advancement in Tulsa's thriving tech corridor. If you're driven to master complex systems and deliver outstanding client experiences, this is your opportunity to thrive.
Responsibilities
- Provide Tier 3 technical support for enterprise hardware/software systems
- Lead cross-functional troubleshooting teams for critical infrastructure issues
- Develop and maintain automation scripts for recurring support tasks
- Train junior support staff on advanced diagnostic methodologies
- Create technical documentation for client knowledge bases
- Collaborate with engineering teams on system optimization projects
- Manage vendor relationships for hardware/software procurement
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in cloud platforms (AWS/Azure) and virtualization
- CompTIA Security+ or equivalent cybersecurity certification
- Advanced scripting skills (Python, PowerShell, or Bash)
- Proven ability to resolve complex technical escalations
- Excellent client-facing communication skills
- Experience with ITIL service management frameworks
- Valid driver's license with reliable transportation