Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors at HarborView Medical Center. We're seeking a polished Senior Receptionist to deliver exceptional service in our fast-paced downtown Boston location. Enjoy competitive benefits, career growth opportunities, and a collaborative environment where your professionalism makes a daily impact. Immediate start available for the right candidate!
Responsibilities
- Manage multi-line phone system with 50+ daily calls while maintaining 95%+ call quality
- Greet and register 80+ patients daily with warm, efficient check-in procedures
- Coordinate complex multi-departmental scheduling and calendar management
- Process patient registrations and insurance verification with 99% accuracy
- Maintain HIPAA-compliant patient records and confidential information
- Assist with visitor management and wayfinding in a 12-story facility
- Collaborate with nursing staff on patient flow and wait time optimization
Qualifications
- 3+ years receptionist experience in healthcare or professional services
- Expertise with Microsoft Office Suite and scheduling software
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask 5+ concurrent tasks in high-pressure environments
- Medical terminology knowledge preferred
- Associate degree or equivalent certification required
- Proven ability to maintain composure during emergency situations
- Spanish language fluency a strong plus