Job Description
Are you looking for a stable, rewarding career in Omaha, Nebraska? Apex Technical Systems is currently seeking a dedicated Night Shift Support Engineer to join our direct-hire team. We are looking for a problem-solver who thrives in a 24/7 operational environment.
We offer a competitive benefits package, including health insurance, a 401(k) match, and paid time off. If you are ready to take your technical skills to the next level with a company that values reliability and precision, we want to hear from you.
Responsibilities
- Monitor and maintain critical server infrastructure and network systems during overnight shifts.
- Provide Tier 2/3 technical support for hardware, software, and application issues.
- Resolve escalated tickets independently with minimal supervision.
- Collaborate with the Day Shift team to ensure seamless transitions and issue resolution.
- Document all incidents, resolutions, and system changes in our ticketing and knowledge base systems.
- Perform routine system backups and perform basic hardware repairs.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- 3+ years of experience in IT support, help desk, or system administration.
- Strong understanding of Windows Server, Active Directory, and networking protocols.
- Ability to work rotating night shifts and maintain high energy levels during quiet periods.
- Excellent verbal and written communication skills for documentation and handovers.
- Strong problem-solving skills and attention to detail.