Job Description
Join TechSolutions Inc., Mesa's leading tech innovator, and launch your high-paying IT career—no degree required! We're seeking motivated individuals with hands-on experience to deliver exceptional technical support to our Fortune 500 clients. Enjoy competitive salaries, comprehensive benefits, and opportunities for rapid advancement in a dynamic, growth-oriented environment.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across enterprise networks
- Provide Tier 2-3 technical support via phone, chat, and remote assistance
- Implement cybersecurity protocols and maintain system integrity
- Collaborate with cross-functional teams to resolve complex technical issues
- Document procedures and create knowledge base articles
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience (degree not required)
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Valid driver's license and reliable transportation