Job Description
Are you looking for a career change or your first job in the technology sector? Apex Innovations is hiring Entry-Level Technical Support Associates in Austin, TX, and we are willing to relocate you! We believe that potential matters more than experience.
We are a rapidly growing company seeking driven individuals to join our team. Whether you are fresh out of school or looking for a fresh start, we provide comprehensive training to help you succeed. Join a diverse, inclusive environment where your growth is our priority.
Why Apply?
- Relocation Assistance: We cover moving costs for the right candidate.
- No Experience Needed: We train you from day one.
- Career Growth: Clear pathways to senior technical roles.
Take the first step towards a stable, rewarding career in Austin today.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat.
- Troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions and technical issues accurately.
- Guide customers through standard operating procedures and software features.
- Collaborate with senior technicians to resolve complex issues.
- Maintain a high level of customer satisfaction and professionalism.
- Attend weekly training sessions to enhance product knowledge.
Qualifications
- High School Diploma or GED required.
- Strong desire to learn and grow within the IT industry.
- Excellent verbal and written communication skills.
- Basic computer literacy (familiarity with Windows/Mac OS is a plus).
- Reliable internet connection and a dedicated workspace.
- Ability to work full-time hours, including some weekends if required.