Job Description
Are you seeking a seasonal opportunity in Durham, NC that offers professional growth and welcomes international talent? We are currently hiring Seasonal Guest Services Representatives to support our peak season operations. This role is remote-friendly, offering a hybrid schedule for qualified candidates.
At Durham Hospitality Group, we pride ourselves on delivering world-class service. We actively support H2B visa applications and are looking for dedicated individuals to join our team. If you are a motivated professional ready to make an impact, we want to hear from you.
Why Join Us?
- Visa Sponsorship: We are a proud sponsor for eligible H2B visa candidates.
- Flexible Schedule: Enjoy a hybrid work model with options for remote administrative tasks.
- Competitive Pay: Earn between $19.00 and $24.00 per hour based on experience.
Responsibilities
- Guest Interaction: Provide exceptional customer service to guests and visitors, answering inquiries and resolving issues promptly.
- Operational Support: Assist with seasonal operations, including check-in processes, event coordination, and lobby management.
- Remote Administration: Manage digital communications and maintain accurate records of guest interactions from remote locations.
- Compliance: Adhere to all company policies, safety regulations, and H2B visa work hour requirements.
- Team Collaboration: Work closely with cross-functional teams to ensure a seamless guest experience during peak seasons.
- Feedback Collection: Gather and report guest feedback to help improve service quality and operational efficiency.
Qualifications
- Eligibility: Must be eligible to work in the US and willing to pursue H2B visa sponsorship if required.
- Communication: Excellent verbal and written communication skills in English.
- Experience: Previous experience in hospitality, customer service, or seasonal operations is preferred.
- Availability: Ability to work flexible hours, including weekends and holidays, typical of peak seasonal periods.
- Technical Proficiency: Basic computer skills and comfort with remote collaboration tools (Zoom, Slack, etc.).
- Professionalism: A positive attitude, strong work ethic, and a commitment to high standards.