Job Description
Join our dynamic team as a Seasonal Customer Service Specialist in Raleigh, NC! We're seeking enthusiastic H2B visa holders to deliver exceptional support during our peak season. Enjoy a remote-friendly application process with hybrid work options (3 days in-office/2 days remote). This 4-month contract offers visa sponsorship, competitive pay, and training provided. Perfect for motivated individuals seeking seasonal work in the hospitality sector!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Participate in seasonal product training sessions
- Support inventory management and quality assurance tasks
Qualifications
- Valid H2B visa sponsorship eligibility required
- 1+ years customer service experience in hospitality/retail
- Proficient in English (written/spoken)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Basic knowledge of CRM systems (Salesforce preferred)
- High school diploma or equivalent