Job Description
Are you looking for a weekend job that fits your lifestyle while making a significant impact? Apex Global Solutions is urgently hiring a Remote Weekend Support Specialist for our New York-based team. If you are a problem-solver who thrives in a flexible environment, this is the perfect opportunity for you.
We are seeking a dedicated professional to provide top-tier technical support and customer service to our clients during the weekend hours. This role is fully remote, allowing you to work from anywhere in the New York area (or beyond) while enjoying the stability of a full-time schedule.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays off with our weekend-only shift.
- Competitive Pay: Earn between $25.00 and $35.00 USD per hour.
- Remote Work: Work from the comfort of your home office.
- Professional Growth: Opportunities to advance within a leading tech firm.
Responsibilities
- Provide exceptional technical support and troubleshooting via email and live chat to customers located in the New York region.
- Analyze and resolve customer issues efficiently to maintain high Service Level Agreement (SLA) standards.
- Document all customer interactions and technical resolutions in the CRM system accurately and promptly.
- Collaborate with the Monday-Friday support team to ensure seamless knowledge transfer and issue resolution.
- Stay up-to-date with product updates and communicate relevant changes to customers proactively.
- Identify and escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in customer support, helpdesk, or technical support roles.
- Strong written and verbal communication skills with a focus on professionalism and empathy.
- Must have a reliable high-speed internet connection and a dedicated workspace.
- Availability to work weekends (Saturday and Sunday) on a consistent schedule.
- Familiarity with remote support tools and CRM software (e.g., Zendesk, Salesforce) is preferred.