Job Description
We are looking for a highly motivated Remote Technical Support Specialist to join our growing team in San Jose, CA. This is a direct hire position designed for individuals seeking stability and growth in the tech industry.
At Apex Support Solutions, we believe in empowering our workforce. That’s why we offer daily pay options, giving you access to your earnings immediately after every shift. You will be the first line of defense for our clients, ensuring seamless technical operations from the comfort of your home.
Responsibilities
- Provide expert technical assistance to customers via chat, email, and phone.
- Diagnose and resolve software, hardware, and network connectivity issues remotely.
- Guide customers through step-by-step troubleshooting processes.
- Log all interactions and solutions accurately in our CRM database.
- Stay updated on product knowledge and service procedures to ensure 100% customer satisfaction.
- Collaborate with the engineering team to escalate complex issues and suggest product improvements.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in remote customer support or technical helpdesk.
- Strong proficiency with Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on empathy.
- Must have a dedicated, quiet workspace and a high-speed internet connection.