Job Description
Join PayNow Careers and transform your work-life balance with our revolutionary daily pay system! We're seeking passionate Customer Service Specialists to join our San Antonio team. Enjoy the financial freedom of accessing your earnings daily while building a stable career with full benefits, including health insurance and retirement plans. Our modern downtown office offers a collaborative environment where your contributions directly impact client satisfaction and company growth. This direct hire position combines the stability of traditional employment with the flexibility of next-generation payroll solutions.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process daily payroll transactions with 100% accuracy
- Resolve client inquiries within 15-minute SLA
- Utilize CRM software to document interactions and track metrics
- Collaborate with finance team to reconcile daily reports
- Participate in monthly performance reviews and training sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Ability to type 40 WPM with 95% accuracy
- Strong problem-solving and conflict resolution skills
- Flexibility to work occasional weekends during peak periods
- Valid Texas driver's license for client meetings
- Bilingual (English/Spanish) preferred