Job Description
Join our award-winning team at Sacramento Community Services! We're urgently hiring motivated Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. Enjoy competitive pay, flexible scheduling, and a vibrant downtown work environment. This is a perfect opportunity for students, career changers, or anyone seeking work-life balance without sacrificing growth potential. Immediate openings available!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency using CRM systems
- Process transactions and maintain accurate client documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities while maintaining customer satisfaction
- Participate in ongoing training to refine service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or related experience
- Proficiency with Salesforce, Zendesk, or similar platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Basic knowledge of MS Office Suite