Job Description
Are you a problem-solver looking to launch a career in Information Technology without the barrier of a traditional degree? Apex Digital Solutions is seeking a dedicated Remote Tech Support Specialist to join our growing team. We are committed to hiring talent based on skill and potential, not just credentials.
Enjoy the flexibility of working from the comfort of your home in Fort Wayne, IN, while supporting clients nationwide. We provide comprehensive training, so no prior experience is necessary—just a willingness to learn and a passion for technology.
Responsibilities
- Troubleshoot and Resolve: Diagnose and fix technical hardware and software issues for remote clients via chat, email, and phone.
- Customer Communication: Provide clear, patient, and professional support to ensure client satisfaction and retention.
- System Maintenance: Perform routine system checks and updates to ensure optimal performance.
- Documentation: Accurately log tickets, resolutions, and customer feedback into our support ticketing system.
- Training: Participate in ongoing training sessions to stay current with industry trends and product updates.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred but not mandatory.
- Technical Skills: Basic proficiency with Windows, macOS, and Android/iOS operating systems.
- Communication: Excellent written and verbal communication skills.
- Problem Solving: Strong analytical thinking and ability to troubleshoot common tech issues.
- Work Environment: Must have a reliable high-speed internet connection and a dedicated workspace.