Job Description
Are you a natural problem solver who loves helping people navigate technology? PixelFlow Technologies is revolutionizing the digital landscape in Los Angeles, and we are looking for a dedicated Tech Support Specialist to join our dynamic team.
Unlike traditional corporate roles, we prioritize aptitude and attitude over formal education. We offer a $5,000 Sign-on Bonus for candidates who are eager to learn and grow with us, regardless of whether they hold a degree.
As a member of our IT department, you will be the first point of contact for internal troubleshooting, ensuring our employees stay productive and connected.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to computers, printers, and network connectivity for internal staff.
- Customer Service: Provide exceptional support via phone, email, and ticketing systems, ensuring high customer satisfaction scores.
- System Maintenance: Assist in the installation, configuration, and maintenance of office hardware and software.
- Documentation: Maintain accurate records of technical issues, resolutions, and asset inventories in our ticketing system.
- Onboarding Support: Help new hires set up their workstations and onboard them to company security protocols.
- Team Collaboration: Work closely with senior IT staff to escalate complex issues and improve support processes.
Qualifications
- Education: High school diploma or equivalent. No degree required.
- Experience: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Skills: Strong troubleshooting skills and a logical approach to solving technical problems.
- Communication: Excellent verbal and written communication skills; able to explain complex tech concepts to non-technical users.
- Availability: Ability to work full-time hours, Monday through Friday, in our Los Angeles office.
- Attitude: A self-starter with a passion for technology and a desire to learn new skills quickly.