Job Description
Hiring Now in Pittsburgh, PA! Join a dynamic team where your skills matter more than your diploma. Pittsburgh Tech Solutions is seeking a dedicated IT Support Specialist to provide top-tier technical assistance to our clients. We believe in fostering talent and offer a clear path for career advancement without the requirement of a four-year degree.
In this role, you will be the face of our technical support, ensuring our clients' systems run smoothly. Whether it's a laptop crash or a network glitch, you will be the problem solver our team relies on.
Responsibilities
- Troubleshoot: Diagnose and resolve hardware and software issues for internal staff and clients.
- Ticket Management: Process and track IT help desk tickets efficiently to ensure high customer satisfaction.
- Deployment: Install, configure, and maintain computer hardware, peripherals, and software applications.
- Support: Provide remote and on-site technical support via phone, email, and chat.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
- Communication: Educate users on best practices for technology usage and security.
Qualifications
- Education: High school diploma or GED equivalent required (No Bachelor's Degree needed).
- Experience: Basic knowledge of computer operating systems (Windows) and networking concepts.
- Skills: Strong problem-solving abilities and attention to detail.
- Communication: Excellent verbal and written communication skills to explain complex tech terms simply.
- Attitude: A self-starter with a willingness to learn new technologies and tools quickly.
- Flexibility: Ability to work in a fast-paced environment and adapt to changing priorities.