Job Description
Join our dynamic team at Global Solutions Inc. and launch your career immediately! We're seeking passionate Customer Service Specialists to support our growing client base in Houston. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your skills make a real impact. Apply today and start as early as next week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to continuous improvement of customer experience protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving skills and attention to detail
- Flexible availability including evenings/weekends as needed