Job Description
Join our dynamic team as a Remote IT Support Specialist in Seattle and enjoy the flexibility of remote work with weekly pay and an immediate start! We're hiring motivated professionals to deliver exceptional technical support to clients across the Pacific Northwest. This role offers competitive compensation, career growth opportunities, and a supportive virtual work environment. Apply now to kickstart your career with a company that values your expertise and rewards your contributions promptly.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain workstations, servers, and cloud-based systems
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Monitor system health and proactively address potential vulnerabilities
- Deliver exceptional customer service with SLA adherence
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency with Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+, Network+, or Microsoft Azure) preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Problem-solving mindset with attention to detail