Job Description
Join Our Growing Team
We are looking for driven individuals to join our remote team as an Entry Level Customer Support Specialist. This is a direct hire opportunity offering competitive pay and comprehensive benefits. If you are based in Ohio and looking to start a career in customer service, we want to hear from you!
Why Join Us?
- Remote Flexibility: Work from the comfort of your home.
- Direct Hire: Long-term employment with stability.
- Training Provided: No prior experience required; we provide full training.
- Competitive Pay: Hourly wage starting at $15.00.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Assist customers with product inquiries, account issues, and troubleshooting.
- Document all interactions accurately in our customer relationship management (CRM) system.
- Collaborate with the internal team to resolve complex customer issues.
- Identify opportunities to improve customer satisfaction and retention.
- Stay up-to-date on company policies, products, and services.
- Meet or exceed daily and weekly performance metrics.
Qualifications
- High school diploma or GED required.
- Must be located in the United States (Ohio preferred).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.
- A positive attitude and a willingness to learn.