Job Description
Join our award-winning team at Apex Solutions Group and transform your career! We're urgently seeking passionate part-time Customer Service Specialists to deliver exceptional experiences in our vibrant Jacksonville headquarters. This flexible role offers competitive pay, comprehensive training, and growth opportunities in one of Florida's fastest-growing industries.
As a cornerstone of our client success team, you'll be instrumental in building lasting relationships while enjoying a modern, collaborative work environment. Perfect for students, professionals seeking flexibility, or career changers looking to enter the dynamic tech sector.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex technical issues using our proprietary CRM system
- Collaborate with cross-functional teams to implement process improvements
- Maintain detailed customer interaction records in Salesforce
- Contribute to team performance metrics with 95%+ satisfaction targets
- Participate in quarterly product training sessions to stay current
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS environment
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask in fast-paced, high-volume setting
- Strong problem-solving abilities with attention to detail
- Available to work evenings/weekends (20-30 hours/week)
- Valid Florida driver's license for occasional client visits