Job Description
Join Nexus Dynamics' award-winning remote team in Memphis and drive customer excellence from day one! We're urgently seeking a passionate Customer Success Manager to onboard high-value clients and ensure seamless product adoption. This 100% remote role offers competitive compensation, flexible hours, and comprehensive benefits – perfect for professionals ready to make an immediate impact. Start within 48 hours of acceptance!
As a cornerstone of our client retention strategy, you'll collaborate with cross-functional teams to deliver personalized solutions and exceed customer expectations. Our Memphis-based operations leverage cutting-edge CRM tools and foster a culture of innovation, making this ideal for tech-savvy relationship-builders.
Responsibilities
- Execute rapid onboarding for new enterprise clients within 72 hours of contract signing
- Develop and maintain detailed client health scores using Salesforce and HubSpot
- Proactively identify growth opportunities through quarterly business reviews
- Coordinate technical troubleshooting with Tier 2 support engineers
- Create customized success plans for 15+ high-priority accounts
- Document client interactions and success metrics in CRM systems
- Collaborate with Product team to feature-request prioritization
Qualifications
- 3+ years B2B SaaS customer success/account management experience
- Expertise in Salesforce, HubSpot, or similar CRM platforms
- Proven ability to reduce churn by 20%+ in previous roles
- Exceptional written/verbal communication with executive stakeholders
- Proficient in remote collaboration tools (Slack, Zoom, Asana)
- Experience with health scoring methodologies and QBR frameworks
- Ability to start immediately (no notice period required)
- Must be based in Memphis metropolitan area