Job Description
We are seeking a dedicated Weekend Operations Associate to join our high-performing team in New York City. This is an urgent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is ready to make an immediate impact.
In this role, you will oversee critical operational functions during our peak weekend hours, ensuring seamless service delivery and maintaining our high standards of excellence. If you are looking for a rewarding career with a competitive salary and a supportive culture, this is your chance to shine.
Responsibilities
- Manage and respond to high-volume customer inquiries and service tickets during weekend shifts.
- Ensure accurate data entry and real-time updates in our logistics management systems.
- Collaborate closely with the weekday operations team to ensure continuity of workflow.
- Resolve escalated customer issues efficiently with a focus on satisfaction.
- Maintain a clean, organized, and safe workspace to optimize team productivity.
- Assist in inventory management and quality assurance checks.
- Adhere to all company safety protocols and operational guidelines.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service, logistics, or retail operations.
- Strong written and verbal communication skills.
- Ability to work weekends (Saturday & Sunday) and flexible hours as needed.
- Proficiency in Microsoft Office Suite and CRM software.
- Proven track record of reliability and punctuality.