Job Description
Join our award-winning relocation team in Raleigh, NC! We're seeking a dynamic Relocation Specialist to manage seamless moving experiences for corporate clients. Enjoy industry-leading perks including company-provided equipment (moving trucks, packing supplies, specialized tools) and comprehensive relocation assistance (housing support, school finding services, visa coordination). This role combines hands-on logistics coordination with client relationship management in a fast-paced, growth-oriented environment.
Responsibilities
- Coordinate end-to-end relocation logistics using company-provided moving equipment and inventory systems
- Manage client housing transitions, including lease negotiations and utility setup
- Train clients on equipment operation and safety protocols for self-move options
- Develop customized relocation plans with budget management and timeline tracking
- Collaborate with vendors for storage, transportation, and destination services
- Document relocation milestones and maintain digital client portfolios
- Conduct post-move satisfaction surveys and implement improvement strategies
Qualifications
- 3+ years in relocation coordination, logistics, or customer service management
- Valid driver's license with clean record (required for equipment operation)
- Proficiency in relocation software (e.g., ReloQuest, MoveHub) and inventory management systems
- Exceptional communication skills with ability to manage high-stakes client relationships
- Strong problem-solving abilities for complex relocation scenarios
- Certification in relocation management (CRP, GMS) preferred
- Experience with corporate relocation programs (CORP, GMS)
- Ability to lift 50 lbs and operate manual/electric moving equipment