Job Description
Are you a tech-savvy problem solver looking for a part-time opportunity with the potential for relocation support? PDX Digital Systems is seeking a dedicated Technical Support Specialist to join our growing team in the vibrant city of Portland, Oregon.
We are committed to fostering a diverse and inclusive workplace. We offer a competitive part-time compensation package, flexible hours, and relocation assistance for the right candidate who is eager to make the move to the Pacific Northwest. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Flexible Part-Time Schedule
- Relocation Assistance Available
- Modern Work Environment
- Professional Development Opportunities
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools to internal employees.
- Troubleshoot hardware and software issues, including printers, operating systems, and network connectivity.
- Maintain accurate records of all support tickets and resolutions in our CRM system.
- Conduct regular software updates and security patch management for office equipment.
- Assist in the deployment and setup of new hardware and peripherals.
- Collaborate with the IT team to improve help desk processes and documentation.
- Act as a point of contact for IT-related inquiries during business hours.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 1 year of experience in a technical support or help desk role.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage time effectively in a part-time capacity.
- Willingness to relocate to Portland, Oregon (Relocation assistance provided).